When I walked into the health food store that morning, the last thing I expected was to become the target of a full-on juice assault. A notoriously rude customer we called “Miss Pompous” stormed in, ordered carrot juice with her usual arrogance, and hurled it in my face when it didn’t meet her standards.
My manager, instead of standing by me, immediately sided with her, insisting I remake the drink without so much as hearing me out. I was humiliated, dripping in juice, and surrounded by staring customers. But just as quickly as my humiliation set in, so did my resolve — I wouldn’t let her trample my dignity.